Our Commitment to Your Security
Awning Ace Limited is a company registered in England and Wales (hereinafter may be referred to in the policy as "We", "Our" or "Us").
Please read the following carefully so as to understand our policies and practices with regards to your personal data and how you might entrust us with it.
For the purpose of the General Data Protection Regulation (EU Regulation 2016/679, when applicable, the “GDPR”), and the EU Data Protection Directive (Directive 95/46/EC), the data controller is Awning Ace Limited, Unit 16 Brindley's Business Park, Chaseside Drive, Hednesford, Staffordshire. WS11 7GD.
We take personal information and our website users security very seriously. As such any and all personal information we hold is secured and/or encrypted. All online transactions are completed through our third party payment processors - PayPal & WorldPay, one of the largest and most respected payment processing companies. We do not capture, store or have access to your complete card information and are limited only to the personal information needed to process and despatch your order(s). All other personal information is processed securely through our payment/platform partners.
What information we may collect:
When/If a customer places an order through our website, the information you enter will be stored in each individual order. Although the precise details of the personal information collected will vary according to the specific purpose for which we are collecting it, we may store and process the following data about you:
Other information sources:
If you contact us by phone, email or otherwise and is provided voluntarily, we may keep a record of that correspondence.
Information that you voluntarily provide to us by filling in forms on our social media pages or on our website. We may also ask you for information when you report a problem with a purchase, product, service or website.
How we may use this information:
We require this information to process your order and verify any purchases made. We may also use this information to better understand our site visitors and provide you with a better service; in particular for the following reasons:
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and other procedures to safeguard and secure the information we may collect online.
All data processed through our platform is done so through highly secure servers provided by Bluepark Solutions Limited, which are located within RapidSwitch’s highly acclaimed and industry-leading data centre in Berkshire, UK. Rapidswitch provides world-class resilient infrastructure with multiple levels of security, including 24-hour monitoring, CCTV, and restricted access.
Should we or our service provider partners ever experience a data breach, we will inform all affected customers immediately. As required, we will also inform the ICO (Information Commissioner's Office) within the specified 72 hours if it is likely that there will be a risk to people’s rights and freedoms. For instance, if personal data has been stolen or passed on to an unauthorised party.
Awning Ace Limited has ensured we have a full data processing agreement with all our third-party suppliers, full details are available upon request. For more information on our security procedures please contact our DPO using the form provided below.
Disclosure of your information
In order to make certain services available to you, we may need to share your personal data with third parties.. We may disclose your personal information to:
How we work to protect your data
We are committed to keeping your personal data safe and secure and employ a number of security measures such as:
We use reasonable, organisational, technical and administrative measures to protect personal information under our control. Unfortunately, the transmission of information via the internet is not always completely secure. We are unable to guarantee the security of your data transmitted to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to minimise unauthorised access.
What is our legitimate interest in collecting your personal data?
The normal legal basis for processing customer data is that it is necessary for our business interests including:-
Controlling your personal data:
Your rights to access the data we hold on you.
Right of access means that you have the right to request a copy of the information that we hold about you.
Customers who have created an account on our website can access the data we hold about them by logging into their account. Information such as your IP address and the last time you logged in to our website can be supplied on request. Customers who checkout using the Guest Checkout feature will obviously not be able to access their data via an account but order data can be supplied upon request.
The right to rectification
Right of rectification means that you have a right to correct data that we hold about you that is inaccurate or incomplete.
Customers who have created an account can change any information stored about them within the Personal Information section of their account. Data stored in a customer's order can be changed, upon request.
The right to be forgotten
All customers and user account holders have the right to be forgotten and their data removed from our system. To make this as easy as possible we recommend you use the form below to request a data purge. Please note, however, your details will still remain on any orders you have placed due to VAT regulations. This is because VAT records must be kept for at least six years from the date of creation as described in the VAT Act 1994 and HMRC Notice 700/21 October 2013.
Additionally, you have the following inherent data protection rights:
How long do we keep your data
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Data back-ups can take up to 21 days to completely remove specific data from our system. However, we will take reasonable steps under Article 17 of the GDPR to meet data subject requests.
Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
For any queries regarding our service, data use, security and policies please contact us via the form below, by telephone on 01543 877506 between 10am-4.30pm (Monday - Friday) or post to:
Awning Ace Limited